Our refund policy
Our refund policy is available for all students using our services. Any client can use this refund policy when seeking a refund from us. It details circumstances when clients can qualify for a refund and when they cannot. A refund can be initiated by the client or by us. If we think that we will not complete your homework on time, we will immediately inform you and refund you. However, this has not happened before because we only accept tasks that we can complete within a specified time. You need to note that we only refund the money to the same account used to pay us.
When you can seek a refund from us
There are many circumstances when a client can qualify for a refund. They include;
When the client has made a double payment for the same task. In such a case, the client qualifies for a refund of the extra payment. The client is expected to inform us about the extra payment and immediately launch a refund. We will process the refund and initiate it within the shortest time possible. However, the client can opt to use the extra amount for a task equivalent to that amount.
Suppose we fail to get an expert to work on your homework within an hour after sending it to us. We will inform you immediately about the development and immediately launch a refund if such a thing happens. However, this is very rare because we accept tasks that we can do within a specified time, and we have many experts who are always available to help our clients.
If you cancel an order within 20 minutes after sending it to us, you will qualify for a refund. However, it's important to note that it will not apply to urgent tasks and exams. Urgent homework is assigned to an expert immediately after we receive it.
Cancellation of an order
A Matlab homework order can be canceled by either you or by us. Different reasons can make us cancel an order. This includes money laundering and illegal transactions. If we notice that the money you are using to pay for our services is a result of money laundering or illegal activities, we will immediately cancel your order. Note that you will be liable for all damages and losses that will be incurred in such a case.
Additionally, if we notice that you used someone else's payment methods without their approval, we will cancel the order. Lastly, if we notice that you are using our website for any other purpose other than the outlined ones, we will cancel your order and suspend you. From your end, you can cancel an order based on the reasons you will tell us during the cancellation. When canceling the order, we will inform you whether you qualify for a refund or not. We, however, try our best to ensure that instances of cancellations do not arise by delivering what is expected of us by our clients.